Effective Date: 2013.8.1
এ plcvfd.com, we strive to provide quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we’re here to help. Please read the following Refund and Returns Policy carefully.
1. Returns
You have 3 days from the date of delivery to return an item. To be eligible for a return, the product must meet the following conditions:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- A receipt or proof of purchase must be provided to initiate the return.
1.1 Non-Returnable Items
Certain items are exempt from being returned, including:
- Custom or special-order products.
- Products that have been installed or used.
- Any items not in their original condition, damaged, or missing parts for reasons not due to our error.
2. Return Process
To initiate a return, follow these steps:
- Contact our customer service team at sales@plcvfd.com with your order details and reason for return.
- We will provide you with a Return Merchandise Authorization (RMA) number, which must be included with your returned package.
- Ship the product back to us at the address we provide. Please note that the customer is responsible for the cost of return shipping unless the item is defective or we made an error with your order.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.
3. Refunds
If your return is approved, we will process the refund to your original payment method. Refunds will be processed within 3 business days after the returned item has been inspected.
3.1 Partial Refunds
In some cases, only partial refunds are granted, such as:
- Products with obvious signs of use.
- Products returned more than 7 days after delivery.
- Products not in their original condition or missing parts not due to our error.
4. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at sales@plcvfd.com to arrange for an exchange.
5. Shipping for Returns
When returning an item, you are responsible for paying the shipping costs unless the product is defective or the return is a result of our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Late or Missing Refunds
If you haven’t received a refund after 5 business days, follow these steps:
- Check your bank account or credit card statement again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at sales@plcvfd.com.
7. Contact Us
If you have any questions regarding this Refund and Returns Policy, feel free to contact us at:
কন্ট্রোল নেক্সাস
Website: www.plcvfd.com
ইমেইল: sales@plcvfd.com
Phone: +86 134 5005 3450
